If

Do This

Light indicator is off while the power adaptor is plugged into a working AC outlet

Battery pack is fully charged (device is ready to use.)
Or
Battery isn’t charging properly (Ensure the device is secure in the recharging stand.)

Device turns off after 3 minutes

This indicates the end of a treatment cycle. Press the orange button to start another treatment cycle.

Device will not start when the orange power button is pressed.

Ensure the white plug is not in the bottom of device.
Or
Charge the device  (Indicator light will be orange when charging properly)
Or
Check to see the treatment head is secure.

Indicator light is flashing green but treatment head is not illuminated.

Ensure that the light surface is touching the skin. 

The indicator light is not orange when device is charging.

Ensure that the handpiece is firmly in the recharging stand and the stand is plugged into a working AC outlet.

Device shuts off in mid-treatment or after only a few treatments.

Take treatment head off and let the device cool for 5-10 minutes.
Or
Ensure you are charging your device correctly, see Charging The Battery.

Indicator

What does it mean

How to react

Control Panel

No lights are on.

Power cable is not connected.

Connect power cable.

Error light is blinking.

1. Button pressed for more than 10 seconds.
2. Grip sensors are held during the start up test.
3. No cartridge level indication.

1. Release button (system will return to standby mode). 2. Place applicator in cradle. Press power on again.3. Pull out cartridge and re insert. If not working, insert a new cartridge.

elos level lights are blinking+ IPL light pulses stop.

Ambient temperature is too high.

Press elos button again. If not working, move to a cooler area with less than 30 Celsius/86 Fahrenheit degrees.

Continuous error light.

Need to reset the system.

Reset.
Disconnect power cord.
Wait until all lights are off (up to two min).
Reconnect the power cord and turn on the system.

No elos pulses

Not touching grip sensors. RF burs are not in contact with the treated area. elos button is not pressed.

In order for the device to emit elos pulses, make sure all 3 conditions (elos button on, touching grip sensors and RF bars in contact with the skin) are met.

Applicator

elos white light is blinking.

elos slot is empty.

Insert protective cap or cartridge.

epilator/shaver status:
system standby mode.

Epilator/shaver slot is empty.

Insert epilator, shaver or a protective cap.