- 1. Withdraw your consent to our retention, use and disclosure of your personal information;
- 2. Access or correct your personal information;
- Writing to us, attention Privacy Officer, 11-380 Jamieson Pkwy, Cambridge Ontario, Canada N3C 4N4
- Calling us at 519.651.1177 and asking to speak to the Privacy Officer;
- Sending us an e-mail at email@example.com or
- Faxing us at 519.651.2277 attention Privacy Officer, Pharos Requests regarding access or correction of personal information must be made in writing.
Collection, Use and Disclosure of Information
Collection: We collect your personal information where you provide it to us voluntarily, with your consent, or otherwise as permitted or required by law. We collect your personal information when you request information, inquire, purchase or provide comments about the products we sell, submit your resume or other personal information in connection with employment possibilities with us, or otherwise provide your personal information by telephone, mail, facsimile, or through our web site.
Use: We will collect and use personal information in order to (a) assess and reply to your requests, inquiries, comments and complaints; (b) deliver products to you if you have ordered from us; (c) meet legal, regulatory, ethical and processing requirements such as adverse event reporting; (d) use customer feedback to better understand our customers' needs so that we can improve our products and services and understand how best to increase awareness of it; (e) assist in or co-ordinate product recalls; (f) provide you with health and product related information; and (g) evaluate resumes in connection with employment opportunities at Pharos Life. We may also use your personal information for other purposes that are disclosed at the time of collection, or as otherwise permitted or required by law. Your personal information may be transferred to agents or service providers that perform services on our behalf, for instance we use agents to process cash transactions in connection with ord ers for our products. Also, our Customer Care Specialists may be employees of our agents or affiliates who are acting as agents on our behalf. In such cases, we will use contractual or other means to require such third parties to protect your personal information and not use or disclose it for any purpose other than as directed by us.
Personal Information of Children: Our Site is for adults and usage by children is not intended. We do not seek to collect personal information about children through our Site. If a child submits information to us through any part of our Site, and we learn that the user submitting the information is a child, we delete the information as soon as we discover it and do not use or disclose it for any purpose whatsoever.
Disclosure: We may disclose personal information when required in order to meet legal or ethical requirements, including obligations to report adverse events to Health Canada or other regulatory agencies.
Your personal information may be used by Pharos Life and disclosed to parties connected with the contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of Pharos Life's business or assets, including for the purpose of permitting such parties to determine whether to proceed or continue with such transaction or business relationship, to fulfill reporting or audit requirements or the use and disclosure by those parties for substantially the same purposes as described in this policy.
We also may disclose your personal information to third parties, located in Canada and/or any other country (which may not have comparable privacy laws protecting personal information) where required or permitted by applicable laws, court orders, or government regulations. When you contact one of our Customer Care Specialists via web, phone, fax, letter or email, information provided will be input into a database that may be shared with our Canadian affiliates or agents with the primary goal of more efficiently managing customer interactions via the contact centre by better understanding your needs and historical interactions. Our affiliates are not, however, permitted to use or disclose your personal information unless you have specifically consented to a specified use or disclosure by them.
Tanda's Web Site
Active Information Collection: Our web site may actively collect information from its visitors both by asking you specific questions and by permitting you to communicate directly with us via e-mail and/or feedback forms. Some of the information that you submit on our web site will be personal information.
Passive Information Collection:
Our web site may use and combine such passively collected anonymous information to provide better service to site visitors, customize the site based on your preferences, compile and analyze statistics and trends, and otherwise administer and improve the site for your use. Such information is not combined with personal information collected elsewhere on our web site unless you have consented.
The following is a description of cookies and other passive tracking methods.
A "cookie" is a bit of information that a web site sends to your web browser that helps the site remember information about you and your preferences.
"Session" cookies are temporary bits of information that are used to improve navigation, block visitors from providing information where inappropriate and collect aggregate statistical information on the site. They are erased once you exit your web browser or otherwise turn off your computer.
"Persistent" cookies are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (such as passwords), helping to determine what areas of the web site visitors find most valuable, and customizing the web site based on your preferences on an ongoing basis.
You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. To learn more about cookies and how to specify your preferences, please search for "cookie" in the "Help" portion of your browser.
A site may use Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered not to be personal information because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user's computer). The IP address can be used to diagnose problems with a server, report aggregate information, determine the fastest route for your computer to use in connecting to a site, and administer and improve the site.
"Internet tags" "Internet tags" (also known as single-pixel GIFs, clear GIFs, invisible GIFs, and 1-by-1 GIFs) are smaller than cookies and tell the web site server information such as the IP address and browser type related to the visitor's computer. Tags may be placed both on online advertisements that bring people to the site and on different pages of the site. Such tags indicate how many times a page is opened and which information is consulted. "Navigational data" (log files, server logs, and clickstream data) are used for system management, to improve the content of the site, market research purposes, and to communicate information to visitors.
Access and Correction
We will establish and maintain a file of your personal information for the above-mentioned purposes. Your file will be accessible at our offices at 11-380 Jamieson Pkwy, Cambridge Ontario, Canada N3C 4N4. At your request, we will take appropriate steps to update or correct personal information in our possession that you have previously provided to us. Please contact us in writing if you would like to request access or correction of your personal information. We may need to verify your identity before searching for or providing you with your personal information. Some information may not be accessed in certain limited circumstances, for example, if it is protected by solicitor-client privilege or cannot be disclosed for legal reasons.
We protect your personal information using physical, electronic or procedural security measurers appropriate to the sensitivity of the information in our custody or control, including safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. When you place an order online, your personal information and credit card information are encrypted using SSL encryption technology before being sent over the Internet. Authorized employees and agents of Pharos Life who require personal information to fulfill the purpose for which the information was collected, are permitted to access personal information in accordance with the consent provided (see the section on "Consent" above).
Although we have enacted security measures, we cannot guarantee the security of any information that you submit electronically, which is done at your own risk, since no Internet transmission is ever 100% secure or error-free (in particular, e-mails sent to or from our web site may not be secure). You should take special care in deciding what information you send to us via e-mail or posting on our web site. Moreover, where you use passwords, ID numbers, or other special access features on our web site, it is your responsibility to safeguard them.
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Questions, Comments, Concerns