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FAQs

ZAP

When can I expect to see results?

The Zap is clinically proven to clear or fade acne blemishes within 24 hours.

What is blue light therapy?

Blue Light therapy has been clinically and scientifically proven for the treatment and prevention of mild to moderate inflammatory acne. The Zap uses a combination of blue LED light to destroy acne-causing bacteria, while sonic vibration and gentle warming help open pores so bacteria have nowhere to hide.

Are there any harmful side effects?

There are no known harmful side effects of LED light therapy. Hundreds of scientific studies have proven this technology to be a safe and highly effective way to treat a variety of conditions. It is recommended to do a light sensitive test as outlined in the user manual before use to make sure you are not sensitive to light.

Will the LEDs used by the Zap burn my skin?

Under normal operating circumstances, the temperature remains at a comfortable level. If you ever feel uncomfortably warm in the treatment area, you should stop and discontinue your treatment.

Is there any UV danger when using ZAP?

No. The Zap does not use UV light. The Zap uses 414nm blue LED light, which is not a UV wavelength.

When can I expect to see results?

You can expect to see results within 24 hours. Zap is clinically proven to clear or fade pimples within 24 hours.

Does the ZAP prevent breakouts from occurring?

Zap uses 414nm wavelength of blue LED light. Blue LED light at this wavelength is known to be phototoxic to bacteria. This means that not only are you eliminating the pimple, you are killing the bacteria that causes acne, therefore helping to prevent future breakouts.

How long will TANDA Zap last?

The Zap is designed to last for 1000 2-minute treatments. The batteries that come with your device will not last the full 1000 treatments.

Is the Zap right for me?

If you suffer from any breakouts or have pesky pimples that come up at the worst times, Zap is for you! If you have larger affected areas to treat, the Clear+ is better suited ( please see our Tanda Clear+ (link to clear plus page) for treating larger surface areas).

How do I dispose of my device once it has completed 1000 uses?

You can dispose of the Zap like you would any other electronic device. Please see here (link to disposal page) for more information on how to dispose of your Zap.

Do I need to wear goggles?

Company sponsored testing showed that, when used as directed, the device did not pose risk of damage to the eyes.

Is the Zap safe to use on all skin types and tones?

The technology used in the Zap device, which is based on blue light LED, allows the device to be used safely, without side effects, on all skin types and tones. To date, there have been no reported adverse events among customers of all skin types and ethnicities that have used the device. The Zap Acne Spot Treatment Device does not contain any harsh chemicals. It will not cause skin irritation, flakiness, dryness or hyper-pigmentation.

My batteries seem to run out quickly – why?

Are you treating your whole face with the Zap? The Zap is a zit Zapper – targeting individual pimples. The batteries that come with the device last for about 50 treatments. When used as a zit Zapper, 50 treatments will go a long way. Plus you still have 955 treatments left in the life of the device! If you’re looking for a tool to use all over your face, check out the Tanda Clear+. (link to clear+ page) It has a rechargeable built in battery, covers about 5X the surface area of the Zap, lasts for 6,000 treatments and it’s only $195.

Is there a power adaptor option for the Zap to be rechargeable?

No, the Zap runs on 3 AAA batteries and does not have the option to be recharged like our other systems.

When do I know to change the batteries in my Zap?

The Zap will indicate with a red blinking light when the batteries are running low.

How do I change the batteries in my Zap?

To change the batteries in your Zap, you want to first ensure the device is turned off. Remove the treatment head by lining up the two arrows on the treatment head and device, and twist the treatment head counter clockwise. Then, take the battery cartridge out of the device and remove the 3 AAA batteries. Simply place 3 new AAA batteries in the cartridge and place back into the device. Realign the two arrows on the treatment head and device, and twist the treatment head, clockwise, to secure.

 

CLEAR+

When can I expect to see results?

When treating the signs of aging with the Tanda Anti-Aging Solution, results can be seen after 30 days of consistent use.

When can I expect to see results?

The Clear+ is clinically proven to clear or face acne blemishes within 24 hours.

Does the Clear+ prevent breakouts from occurring?

Yes! The Clear+ uses blue LED light that is scientifically proven to kill P. acnes bacteria, treat existing blemishes and prevent further breakouts. If used as part of your daily skincare routine, you can prevent your breakouts from ever happening.

What should I expect to feel or see after using the Clear+?

First 24-48 Hours: During treatment users will feel a warm sensation on the skin that some have described as calming. Many users experience a decrease in blemish size and an improvement in their complexion.

After 1 week of treatment:

Most users will see a decrease in the number of blemishes. The majority will also see a reduction in redness and skin oiliness, and will continue to see an overall improvement in skin condition. When used regularly, Clear+ significantly reduces the amount of acne-causing bacteria on the skin helping to prevent future breakouts.

Is the Clear+ a one-spot treatment?

No, the surface area of the Clear+ is 2.59in² /16.7cm² , so it can be used to treat several acne affected areas at once. The larger treatment surface also helps to prevent further breakouts in the surrounding area. For a spot treatment see theTanda ZAP.

What is blue light therapy?

Blue Light therapy has been clinically and scientifically proven for the treatment and prevention of mild to moderate inflammatory acne. The Clear+ uses a combination of powerful blue LED light to destroy acne-causing bacteria, while sonic vibration and gentle warming help open pores so bacteria have nowhere to hide.

Are there any harmful side effects?

There are no known harmful side effects of LED light therapy. Hundreds of scientific studies have proven this technology to be a safe and highly effective way to treat a variety of conditions. It is recommended to do a light sensitive test as outlined in the user manual before use to make sure you are not sensitive to light.

Can I use my normal serums and creams?

Yes, apply your serums and creams after treatment with the Clear+ device as your skin is now better prepared to absorb them. It is recommended to follow with your favorite non-comedogenic skincare products.

How long does the Clear+ treatment head last for?

The Clear+ treatment heads last for 300 hours which is the equivalent of 6,000 three-minute cycles.

Can I treat on top of makeup?

No. It is not recommended for use over makeup or creams that contain reflective materials. For best results, cleanse and dry your skin before treatment.

Will the LED’s used in the Clear+ burn my skin?

Under normal operating circumstances, the temperature remains at a comfortable level. If the temperature exceeds this level, a temperature sensor in the device terminates the treatment cycle.

Is there any UV danger when using the Clear+?

No. The Clear+ does not use UV light. The Clear+ uses 414nm blue LED light.

Do I have to wear the goggles?

The goggles have been provided for your convenience and comfort as some people find the light bright. Company sponsored testing showed that, when used as directed, the device did not pose risk of damage to the eyes.

How long will a full charge last?

A fully charged battery will provide approximately 8-10, three-minute cycles, a total of 24-30 minutes.

Can I take my Clear+ when I travel?

Yes, the Clear+’s light weight design and compact form make traveling easy. The Clear+ also features a dual 110-220V transformer and a plug converter so you can use the device all over the world.

Is this device only for individual use?

The benefit of the Clear+ is that it can be shared by the whole family. Individual treatment heads may be purchased separately. The treatment heads can be easily cleaned between uses with a damp cloth and mild detergent.

Are the treatment heads interchangeable?

Yes, the hand piece for both the Clear+ and Luxe are the same. Therefore you are able to interchange treatment heads on the same system offering several skin care solutions in one.

How long will the device itself last?

The treatment heads last for 6,000, 3 minute treatments; however the hand piece itself depends on usage and care.

 

LUXE

When can I expect to see results?

Although individual results vary, many users will see a visible reduction of fine lines and wrinkles in the periorbital area after just 4 weeks of treatment. Many users will also see an overall better skin condition compared to before treatment. This includes an improvement in the healthy appearance of the skin and a reduction in the overall signs of aging, including skin firmness. As soon as 1 week of treatment, most users will start to see an improvement in skin texture and an increase in skin smoothness.

Can I use this device on other areas of my face?

The Luxe has FDA clearance for the treatment of fine lines and wrinkles in the periorbital region. However, user preference studies and literature suggest that using the Luxe on other areas of your face can have other cosmetic benefits such as, skin softness, smoothness, plumpness, firmness and radiance.

How long does a treatment cycle last?

A treatment cycle lasts for three minutes. Two quick beeps will indicate when the cycle is complete.

Why does my device beep?

The device operates in three-minute cycles. One beep will indicate the start of treatment. An audible beep will sound every 30 seconds to let you know that it is on. Two quick beeps will indicate when the cycle is complete. Press the power button to reactivate. Three beeps indicate high temperature on treatment head.

Why does my device shut itself off?

The device will shut itself of at the end of a three minute treatment cycle. As an added safety feature the device treatment head has a built-in temperature sensor that will turn the device off if the treatment head surface gets uncomfortably warm, indicated by three beeps. Allow the device to cool for 5-10 minutes before restarting. The device will also turn off automatically if it is not applied to the skin within 20 seconds or if removed from the skin for more than 20 seconds.

What is red light therapy?

Red light therapy has been proven to boost the overall cellular energy, increasing your body’s natural production of collagen and elastin and increasing microcirculation. The Luxe uses a combination of red light LED’s to deliver sonic vibration and gentle warming in a unique massaging treatment head, these complimentary technologies deliver a professional photofacial experience for plumper, firmer, smoother, radiant looking skin.

Are there any harmful side effects?

There are no known harmful side effects of LED light therapy. Hundreds of scientific studies have proven this technology to be a safe and highly effective way to treat a variety of conditions. It is recommended to do a light sensitive test as outlined in the user manual before use to make sure you are not sensitive to light.

Can I use my normal serums and creams?

Yes, apply your serums and creams after treatment with the Luxe device as your skin is now better prepared to absorb them.

How long does the luxe treatment head last?

The Luxe treatment heads last for 300 hours which is the equivalent of 6,000 three-minute cycles.

Can I treat on top of makeup?

No. It is not recommended for use over makeup or creams that contain reflective materials. For best results, cleanse and dry your skin before treatment.

What topical or skin care products are safe to use with Luxe?

The Luxe is safe to use in conjunction with your existing skin care products or regimen. If you experience any sensitivity or irritation using the Luxe with your current products, stop using and consult with your physician before continuing. If there are prescriptive grade topical/creams you are currently using, ask your dermatologist or health care physician on whether the Luxe is safe to use with these products.

Is it safe to use the Luxe with other professional skin care procedures such as chemical peels, botox or restylane?

The Luxe and its results have not been tested in conjunction with other skin care procedures. It is best to consult with your dermatologist or attending physician to understand if the Luxe can be used simultaneous to other skin care treatment/procedures you are currently receiving.

Will the LED’s used in the Luxe burn my skin?

Under normal operating circumstances, the temperature remains at a comfortable level. If the temperature exceeds this level, a temperature sensor in the device terminates the treatment cycle.

Is there any UV danger when using the Luxe?

No. The Luxe does not use UV light. Luxe uses 660nm red LED light.

Do I have to wear the goggles?

The goggles have been provided for your convenience and comfort as some people find the light bright. Company sponsored testing showed that, when used as directed, the device did not pose risk of damage to the eyes.

How long will a full charge last?

A fully charged battery will provide approximately 8-10, three-minute cycles, a total of 24-30 minutes.

Can I take my Luxe when I travel?

Yes, the Luxe’s light weight design and compact form make traveling easy. The Luxe also features a dual 110-220V transformer and a plug converter so you can use the device all over the world.

Is this device only for individual use?

The benefit of the Luxe is that it can be shared by the whole family. Individual treatment heads may be purchased separately. The treatment heads can be easily cleaned between uses with a damp cloth and mild detergent.

Are the treatment heads interchangeable?

Yes, the hand piece for both the Clear+ and Luxe are the same. Therefore you are able to interchange treatment heads on the same system offering several skin care solutions in one.

How long will the device itself last?

The treatment heads last for 6,000, 3 minute treatments; however the hand piece itself depends on usage and care.

What all comes included in my luxe Kit?

Your Luxe Kit will come with the following items: • Luxe cordless rechargeable handpiece • Luxe treatment head • Recharging stand • Power supply • Goggles • User manual

Can I use the device if I am pregnant or nursing?

No, do not use the Luxe if you are pregnant or nursing.

Is there a maximum amount of treatment time per day?

For best results, it is recommended to use the Luxe, 3 minutes over each target area, twice a week, on an ongoing basis. If you choose to use more often, it is recommended to use the Luxe no more than once a day.

 

PEARL

How does it work?

The Pearl uses patented ionic technology to activate the enamel-safe Ionic Whitening Gel. Its unique ionic power activates a specially formulated gel to release oxygen molecules, gently pushing them into the tooth enamel to break down stains quickly and safely – with no sensitivity or irritation. The Pearl visibly whitens teeth from the inside out for a clean, professionally whiter smile.

How is the Ionic Whitening gel different from others?

The enamel safe Ionic Whitening gel is specially formulated to work with the unique Pearl mouth-tray. This formula includes safe and effective ingredients that remove stains to deliver whiter teeth, while helping to kill germs and bacteria on the teeth and gums that can cause bad breath. The spearmint flavor leaves you with cool, fresh breath.

What is the Pearl advantage?

The clinically proven and exclusive patented ionic technology of the Pearl provides fast, effective and safe professional teeth whitening results in the comfort of your home. You will have 100% certainty that your teeth are as white as they can be with Tanda’s fast and effective, enamel-safe patented ionic technology. With Pearl you can have professionally whiter teeth in 5 days and visibly whiter teeth in as little as 5 minutes – all with no sensitivity while delivering 360° Total Whitening. The double-biting, hands-free tray treats all of your teeth at once while protecting the gums from irritation. It’s stripless, slipless, dentistless, painless, and will leave your teeth spotless.

Can it be used to whiten unnatural tooth surfaces such as veneers and crowns?

The Pearl will only whiten natural teeth. This means that all dental work including bonding, veneers, crowns and bridges will not whiten.

Is it safe to use on veneers or bonding?

Tanda Pearl cannot harm veneers, bonded teeth, or the adhesiveness of bonding materials on teeth treated with Tanda Pearl. However, Tanda Pearl cannot whiten bonding materials or veneers; it can only whiten natural teeth.

Is the Pearl device reusable?

Yes. The Pearl tray can be reused. In order to keep your teeth white, it is recommended to use the Tanda Pearl every 3 months for optimal maintenance and results. After your initial treatment, simply purchase the Pearl Ionic Whitening gel Booster Kit, which contains replenishment gel packs to maintain your white smile.

How long will the whitening results last?

The Pearl is designed to deliver professional results after 5 days. Your teeth will continue to whiten between each Pearl cycle as the ionic gel continues to break down stains after each treatment cycle has been completed. Individual results will vary based on your age, natural color of teeth, and your consumption habits of red wine, tea, coffee, smoking and use of some medications.

Is the mouth-tray comfortable?

The hands-free mouth-tray device is ergonomically designed to be soft and comfortable, and allows you to multi-task while you do your 5 minute treatment: check your email, get ready for your day (or your bed!)…it will be over before you know it. You don’t need to clench or bite down too hard on the tray; it will stay in place on its own.

What are the side effects of Pearl tooth whitening?

There are no expected side effects when using the Pearl according to the instructions provided. It is important to use the Pearl as directed and only with the Pearl ionic whitening gel. Individual response to treatment may vary. Some people may experience minor tooth sensitivity or irritation when using whitening products – this is temporary and not harmful. If significant tooth sensitivity develops, discontinue using Tanda Pearl. Please read the User Guide carefully to ensure that you are an appropriate candidate for using the Pearl. Treatment is not recommended for individuals with very sensitive teeth or known sensitivity to peroxides. Improper use (i.e. using the Pearl for longer treatment times than directed, or using other whitening gels with the Pearl) may result in tooth or gum sensitivity.

I've just whitened my teeth, can I smoke?

Your whitening results will decrease if you smoke or consume any stain causing beverages such as coffee, red wine, or tea. It is recommended to avoid these after a teeth whitening. Avoid eating and drinking for 30 minutes after each treatment.

How long will it take for my teeth to become their whitest?

Results will vary by individual. Some teeth will whiten dramatically in just a few treatments, while others can take more time. On average, the majority of users experience the most dramatic whitening results immediately and within the following week after completing the treatments. The more yellow versus gray color you have in your teeth, the better the bleaching. Grey enamel similar to that of Tetracycline (antibiotic) staining is more difficult to bleach and can take more treatments to achieve a result.

Is the Tanda Pearl Device water resistant?

Only the Pearl mouth-tray is water resistant and can be rinsed under water, but you should avoid getting the handle wet and it should never be immersed in water. Clean the mouth-tray with a toothbrush to quickly and thoroughly remove the gel. Do not use your finger to clean the mouth-tray.

What if the indicator light on the Pearl mouth-tray does not turn green?

Check that the gel is evenly spread inside the mouth tray so that it is in contact with the inner walls of the tray. If the indicator light still does not turn green, it could be that the gel is too cold, let the gel sit in a room temperature environment for 30 minutes prior to use. If the problem persists, replace the gel in the mouth tray.

How should I clean the tray?

The mouth-tray should be cleaned by using a tooth brush. Do not use your finger to clean the mouth-tray. Do not immerse the handle in water. It is important to make sure the tray is dry before placing it in the clam shell storage case.

Is the Tanda Pearl battery rechargeable?

The battery is not rechargeable, and will perform longer if the device is stored in a cool dry environment (room temperature).

Can I keep the ionic whitening gel in the freezer?

The gel should not be kept in the freezer. However, it should be stored in a cool, dry environment away from heat and direct sunlight. It is recommended to store the gel in a refrigerator to prolong the effectiveness, and then leave it out for 30 minutes at room temperature prior to use. It is also important to keep the Pearl system (clean and dry) in the clamshell storage case between uses.

What happens if I swallow gel during the treatment?

The shape of the Pearl tray is especially designed to hold the gel on teeth throughout the treatment. While swallowing large amounts of gel could cause nausea and stomach irritation, this gel contains a small amount of peroxide, which shouldn’t cause any irritation or nausea. However, at the end of the treatment it is important to spill out the remaining gel and saliva from your mouth and rinse with water. Should you experience any side effects, you should seek medical attention.

Should I brush my teeth before and after the treatment?

It is recommended to brush your teeth before the treatment and simply rinse with water afterwards. To allow full activation of the ionic gel, it is recommended to refrain from brushing your teeth right after your Pearl treatment.

Is it safe to use while pregnant or breast-feeding?

It is recommended you consult your physician before using the product if you are pregnant or breast feeding.